Employee Support Advisor

Role Overview

• Ensuring all telephone, web chat and email enquiries are resolved to the client’s satisfaction.
• To manage the expectations of all clients through effective communication and ownership.
• To maintain a high level of personal drive, the highest standards of accountability and professionalism always.
• Provide reactive and proactive support to increase the likelihood of retention.
• Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings.

Experience Required :

• Previous experience in a Contact Centre environment.
• Strong customer focus.
• Personal workload organisational and time management skills.
• Ability to deal with difficult situations in an assertive and supportive manner.
• Ability to work as part of a team with active and valuable contribution.
• An understanding of and adherence to all confidentiality aspects required.

Benefits Package

• Annual Leave - Enjoy 25 days off plus Bank Holidays to reach a maximum of 29.
• Bupa Private medical insurance
• Cycle to work scheme
• Company Pension - NEST.
• Caroola supports the mental health of its people. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health.
• Employee Assistance Programme - Through Aviva, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme
• Gym Membership
• Onsi – Salary Advance Scheme
• My Savings Pal - Earn cashback
• Hybrid Working
• Free Parking